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Shipping & Returns

 

Returns, Refunds and Exchanges Policy

 

How to Return an Item

 

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

 

  1.  Please email sales@towersmarketing.com to request a refund and we will assign you a return authorization #.

    2. Mail your returned item to:

    Towers Real Estate Signs and More
    89975 Prairie Road
    Eugene, Oregon 97402
    USA

    3. Include in your package a signed letter stating the reason for your return and the original receipt.

 

Return Exceptions

 

Some items cannot be returned. These include custom printed products. Merchandise that has been used or altered will not be accepted for return or exchange.

 

Restocking Fee

 

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

Exchanges

 

Some items cannot be exchanged. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

 

Payment Policy

 

Accepted Methods of Payment Credit Card (Visa, Master Card, American Express, Discover) Check/Money Order

 

Credit Card Charges

 

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

 

Mailing Address For Check/Money Order

 

     Towers Real Estate Signs and More
     89975 Prairie Road
     Eugene, Oregon 97402

 

Shipping Policy

 

Turnaround time
All orders are shipped within 10 business days Monday - Friday 8am - 5pm.

 

Carriers

 

We use UPS as our standard carrier. the following carriers to deliver our orders:
Titan Frieght / Intercoastal Delivery / Greenline Transport

 

Order Tracking

 

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

 

Shipping Rates

 

The rate charged for the shipping of your order is based on the weight and the dimension of your products, and your location.

 

Back Orders

 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.


Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.